How can we help?
Get help with Radioo, report a problem, or share an idea for a future update. Contact us directly by email.
For iPhone, iPad, and Mac
Contact support
Questions, feedback, and feature requests are welcome.
garyxuan@163.comClick the address to open your email app, or copy it into your preferred email service.
Tell us what happened
If you are reporting an issue, these details help us investigate:
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Your device and versions
Your iPhone, iPad, or Mac model, iOS / iPadOS / macOS version, and Radioo version.
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The steps and the result
What you were doing, what you expected, and what happened instead. Include the station name if relevant.
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A little more context
Any error message or a screenshot, if helpful. Please leave out passwords and payment details.
Common questions
A station will not play. What can I try?
Check your internet connection and try another station. Individual stations may be temporarily offline or restrict access in some regions. If the problem continues, email us the station name, your device, and any error message you see.
How do I restore my Premium purchase?
Make sure the App Store is signed in to the Apple Account used for your purchase. Open the Radioo Premium screen and choose Restore Purchases. If your purchase is still unavailable, contact us with your device, Radioo version, and any message shown during restoration.
Why are captions or translation unavailable?
Availability depends on your system version, device, selected languages, and Premium access. Some features also require system language downloads. For help, send us those details and any message shown in Radioo.
Can I suggest a feature or report a station issue?
Yes. Email us your suggestion or describe the station issue. Please include the station name and country or region so we can identify it.